Return and Exchange policy

At BLACK DYNAMICS, your trust means everything to us. We want you to feel confident every time you shop with us. That’s why we have a simple and transparent Exchange Policy to support you in case something goes wrong.

🔄 Exchange Only (No Refunds)

• We currently offer exchange only (no refunds).

• Exchange is possible only if you receive a damaged or incorrect product.

• To keep things fair and simple, we do not offer refunds — instead, we make sure you get the correct product as quickly as possible.

🎥 Proof Required

• To process an exchange, you must share an unboxing video of the product.

• The video should clearly show the package being opened from the start, so we can verify the issue.

📦 Exchange Conditions

• Please contact us within 3 days of delivery if there’s an issue.

• The product must be unused and in the same condition as received, with original packaging.

• Once your exchange request is approved, you will need to send the product back to us.

• After we receive and verify the returned product, we will deliver your replacement and exchange within 3–5 business days.

• We will cover the replacement shipping cost — you don’t need to pay anything extra.

🛡️ Quality & Care

• Every product goes through a strict quality check and is packed securely before leaving our warehouse.

• Chances of damage are very low, but in case it happens, we’re here to help you quickly.

🤝 Our Promise

• Our support team is friendly and always ready to assist you.

• We usually reply to all queries within 24 hours.

• We believe in building long-term trust, not just selling a producy.                         

•  we acceot the return request within 3 days of placing the order.

To request an exchange, please email us at 📩 theblackdynamics@gmail.com with your order number and the unboxing video. Our team will guide you through the simple process.